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Our commitment to quality, backed by real guarantees

Every job is backed by a lifetime labour guarantee, upfront pricing, and professional service you can trust from day one.

Our workmanship guarantee and service promise

We provide a lifetime workmanship guarantee on all labour, covering the quality of our plumbing work. If something isn’t right, we’ll return to inspect and fix it. This guarantee reflects our commitment to getting the job done properly the first time.

  • Lifetime guarantee on workmanship covering all labour performed
  • Issues related to installation fixed at no additional cost
  • Clear communication from booking through to completion
  • Work completed by licensed plumbers to industry standards
  • Clean-up and follow-up care included after every job
Byron standing in front of a white Zebra Plumbing-branded van

Product and supplier warranty information

Alongside our workmanship guarantee, most products we install include manufacturer warranties. These vary by brand and product, and we help manage claims where we supply and install the item.

Hot water system warranties

Provider: Rheem, Thermann and other approved brands
Duration: Rheem ~7 years, Thermann up to 12 years (model dependent)
How to claim
  1. Contact our team and provide details of the issue and installation
  2. We log the warranty claim with the supplier or manufacturer
  3. The manufacturer manages the warranty and replacement process

Tapware and fixture warranties

Provider: Caroma, Mizu, Posh and similar brands
Duration: Typically up to 10 years, depending on the product
How to claim
  1. Get in touch with us and share photos or details of the fault
  2. We assess whether it is a product or installation issue
  3. If applicable, we coordinate the warranty claim and next steps

General plumbing product warranties

Provider: Product-specific manufacturers (varies by item)
Duration: Around 6 months to 12 years, depending on the product
How to claim
  1. Contact Zebra Plumbing with your job details and issue
  2. If we supplied the product, we handle the supplier claim process
  3. Customer-supplied items may require direct supplier follow-up

Our licences and industry compliance

We operate under Victorian plumbing regulations, with licensed plumbers and full insurance to meet all required compliance standards.

Our compliance and affiliations

What our guarantees cover and exclude

Our guarantees are designed to be clear and fair. Here’s what is covered and what is not, so you know exactly where you stand.

What is covered

We cover the quality of all workmanship carried out by our team. If a fault is linked to our installation, we will arrange a return visit and resolve the issue.

  • All labour and workmanship completed by Zebra Plumbing is covered for life
  • Faults caused by installation are repaired at no additional cost
  • Return visits arranged to inspect and resolve workmanship issues
  • Follow-up care is provided to ensure the job meets expectations
  • The quality of completed plumbing work is included under the guarantee

Our guarantees and warranties exclusion

Our guarantee does not cover product faults, external conditions, or work outside our control. These are handled under manufacturer warranties or separate services.

  • Product failures are covered by manufacturer warranties, not labour guarantee
  • CCTV and jetting services are exploratory and may not resolve the issue
  • Customer-supplied products are not covered under our workmanship warranty
  • High water pressure may void product warranties if not addressed
  • Additional faults outside the original scope are assessed and quoted separately

How to make a warranty or guarantee claim

If something isn’t right, we make it easy to raise and resolve the issue. Here’s how our follow-up process works from first contact through to resolution.

Contact our team

Get in touch by call or email and explain the issue. Provide your name, address, job details, and any photos to help us understand the problem.

We review your job details

We review your job history, including the scope of work, invoice, and any notes or photos from the original visit, to understand what’s happened.

Book an inspection if needed

If required, we arrange a return visit at the next available time to inspect the issue on-site and confirm the cause.

Identify the cause

We assess whether the issue is related to workmanship, a faulty part, or another factor, and explain the findings clearly.

Resolve the issue

If it’s a workmanship issue, we fix it at no charge. If it’s a product fault, we arrange the warranty process with the supplier.

Confirm completion

Once resolved, we confirm the outcome with you and ensure you’re satisfied before closing the job.

What you can expect from our service

Our plumbing systems are designed to deliver a consistent experience on every job. Here’s what you can expect when working with our team.

  • Booking confirmation sent with clear time windows before your appointment
  • On-the-way call, so you know exactly when your plumber will arrive
  • Same plumber handles diagnosis and completion for full accountability
  • Clear explanation of the plumbing issue and recommended solution before work starts
  • Fixed, upfront pricing confirmed and approved before any work begins
  • Work completed cleanly with respect for your home and space
  • Digital quote and tax invoice provided with full job details
  • Optional follow-up to ensure everything is working as expected

How we handle complaints

We take all issues and concerns seriously and aim to resolve them quickly and fairly. Our process ensures every complaint is reviewed, investigated, and addressed with clear communication.

Complaints handling
A plumber in a black uniform walks through a modern white kitchen carrying a blue and black tool bag and a rolled-up mat.

We’re fully licensed, insured and qualified

We provide clear documentation of our expertise, so you know exactly what you’re getting from our team.

BPC Plumbing Licence
Public Liability Insurance
Record of Registration
OH&S Protocols
PPE Standards
Health & Safety Policy
WorkCover Insurance Certificate

Our approach to health and safety

Health and safety are built into every job we carry out. All work is completed in line with Victorian plumbing regulations, with risks assessed on-site and appropriate safety procedures followed throughout the job.

  • Job safety assessment (JSA) completed before work begins on-site
  • Work carried out in line with plumbing laws and safety regulations
  • Use of appropriate PPE and safe work procedures at all times
  • Licensed plumbers oversee and complete all work performed
  • Ongoing focus on safety through team processes and compliance standards
OH&S Policy
A smiling plumber in a black Zebra Plumbing polo cleans a modern kitchen faucet over a dark sink with a grey cloth.

Explore our plumbing services

From hot water systems to blocked drains, we provide reliable residential plumbing services across Melbourne, backed by clear pricing and professional workmanship.

  • Emergency plumbing

    Emergency plumbing

    Available 24/7. We stop urgent leaks and burst pipes fast to prevent costly home damage.
  • Domestic Plumbing

    Domestic plumbing

    Expert maintenance and repairs for your home. Quality service for every tap, pipe, and fixture.
  • Hot Water Plumbing

    Hot water plumbing

    Fast repairs and new installations. Enjoy reliable hot water with our energy-efficient solutions.
  • Gas Plumbing

    Gas plumbing

    Certified gas fitting and leak detection. We ensure your home stays safe and fully compliant.
  • Blocked Drain Plumbing

    Blocked drain plumbing

    CCTV inspections and high-pressure clearing. We remove tough clogs to get your drains
  • Toilet Plumbing

    Toilet plumbing

    Fixing leaks, flushes, and installs. Professional service to keep your bathroom functional.
Our services

Why homeowners trust our service

Our work is supported by real guarantees, clear processes, and licensed professionals, giving you confidence in every job we complete.

View our terms and conditions

Need a plumber you can trust?

Whether it’s urgent or planned work, our team is ready to help with honest advice, reliable service, and plumbing done right the first time.
1300 033 468
L3/534 Church St, Richmond Victoria, 3121, Australia
Office Hours
7am – 5pm, Mon – Fri